Shipping & Returns

At Lisa Perruzza we aim to make your shopping experience as simple and enjoyable as possible. 

  • Shipping is calculated at checkout based on the weight and size of your order as well as your shipping location

  • Freight on larger items, including artwork, will be quoted upon inquiry and invoiced separately.

  • We use a variety of different freight companies depending on the size and nature of the item being shipped, for this reason, we are unable to accept PO Boxes as a delivery address.

  • When your order has been shipped, you will be notified via email which will include your tracking information

  • All parcels require a signature on delivery unless requested otherwise

  • When an authority to leave is requested by you at checkout, you acknowledge that Jai Vasicek Gallery will not be liable in any way for a loss or damage to your parcel

Shipping Domestic - Prints

  • Delivery times within Australia will vary depending on your location. As stated on the product description all orders are dispatched within 2-3 weeks

  • Please allow extra time for delivery during a sale or busy periods due to high volume orders and potential shipping delays for holiday periods

  • For any print enquiries please contact hello@lisaperruzza.com

  • Due to current Covid-19 restrictions, post may take longer than normal. We apologise for any inconvenience this may cause

 

We do not guarantee your parcel will arrive within a set time frame and the above is a guide only. If you wish to receive your order by a certain date please get in touch with us to discuss this possibility.  

International Shipping

  • For international shipping, we use either Australia Post, TNT or DHL couriers depending on the size and nature of your item

  • Once your order has been shipped a tracking number will be sent to your email address

  • All deliveries must be signed for. Please ensure someone will be able to sign for delivery

  • Freight for large items, including artworks and framed prints, require tailored quotes. Before purchasing your item, please contact us at hello@lisaperruzza.com

  • International shipments are sent unmounted and unframed unless arranged prior, with a tailored shipping quote

  • Lisa Perruzza cannot be held financially responsible for any additional local customs and duties on your order

  • We are required by law to disclose the full value of the shipment contents and cannot alter this value

  • If an order is refused by a destination country, by no fault of our own, Lisa Perruzza holds no financial responsibility for any additional shipping expenses or costs incurred as a result

  • The purchaser holds responsibility for tracking the shipment. Failure to collect your shipment from a designated outlet may result in your parcel being returned to Lisa Perruzza. In which circumstance, it is the financial responsibility of the purchaser to arrange shipping for the item.

Fraudulent Orders

We reserve the right to place temporary hold or to cancel your order in the event we have reasonable grounds to believe it is fraudulent. In such circumstances we will attempt to contact you using the email address you provided at the time of booking and may request you to either provide further proof of identity before issuing your order. In the event we are not able to contact you, or the information provided does not meet our minimum identification requirements, we may cancel your order with no liability whatsoever.

Changes & Cancellations to you order

Please take your time whilst checking out via our website. Once your order has been placed we cannot edit, change or cancel. We thank you for your understanding. Please reach out to hello@lisaperruzza.com for further assistance.

Returns - Lisa Perruzza Pty Ltd

  • We do not offer returns or exchanges for change of mind

  • All prints are handled with the utmost care when being placed into the industrial tubes or packaging. Once printed, the artist does not allow for any imperfections to be passed onto clients. Your print is very delicate and should only be removed from the packaging by a professional framer. Any creases or imperfections are not the responsibility of Lisa Perruzza Pty Ltd. Care instructions for handling the prints are clearly marked on the packaging and should be followed to ensure correct handling of fragile items

  • Where we are at fault, we will cover any additional postage costs

  • Any items being returned remain property of the purchaser until received by Lisa Perruzza Pty Ltd, so please ensure you package your return items appropriately

  • Lisa Perruzza Pty Ltd will not be held liable for any items damaged in return transit to us

  • Please note, we are unable to refund or credit the cost of shipping.

Faulty or Damaged Returns

Lisa Perruzza Pty Ltd will only offer a refund or exchange where the item ordered arrives faulty or damaged. So we are able to best assist you please email your issue, order number, images of the fault and a short description to hello@lisaperruzza.com within 48 hours of receiving your parcel. Any faulty or damaged returns must be finalised and posted back to us within 5 working days.

 

instructions, replacement or exchange is not permitted. Please view our Care Guide to see how to care for your handmade goods.